§1 General provisions
1. These Regulations define the rules of online sales for events organized by the Mieczysław Karłowicz Philharmonic in Szczecin (hereinafter referred to as the "Regulations"), excluding the inaugural cycle.
2. For the purposes of the Regulations, the term "event" means concerts and other forms of statutory activity organized by the Philharmonic. Mieczysław Karłowicz in Szczecin with its registered office at ul. Małopolska 48, 70-515 Szczecin, NIP 851-031-19-73, REGON 000 280 488 (hereinafter referred to as the "Philharmonic" in the Regulations), in which listeners participate.
3. Whenever the Regulations refer to the Philharmonic's website, it means the website available at filharmonia.szczecin.pl
4. Purchasing a ticket for an event constitutes acceptance of the provisions of the Regulations, commitment to apply them and consent to the processing of personal data in order to complete the order.
§2 Ticket sales
1. The Philharmonic offers online ticket sales.
2. When purchasing them, you must make a payment in the form of a quick online transfer.
3. Online ticket payments are handled by Dialcom24 Sp. z o. o. based at ul. Kanclerska 15, 60-327 in Poznań, via the portal przelewy24.pl.
4. Payment for the placed Order should be made during the ordering process in accordance with the procedure described in §4 section 1st point i) and j).
5. After payment, the ticket will be sent in PDF format (within a maximum of two hours) to the address indicated in the personal data form. It must be presented to the ticket agent at the entrance to the event or displayed on a mobile phone screen.
6. It is possible to issue an invoice when purchasing tickets online.
7. Within 7 days of making a purchase, a customer ordering as a natural person may request a VAT invoice. If you wish to receive a VAT invoice, please send your request to the following e-mail address: kasa@filharmonia.szczecin.pl.
§3 Tickets, types of tickets
1. The Philharmonic sells the following tickets online: regular ticket, reduced ticket, group ticket.
2. The conditions for purchasing a discounted and group ticket are specified in the Ticket Sales and Reservation Regulations applicable at the Philharmonic. Mieczysław Karłowicz in Szczecin.
3. In the case of online purchases, the entry ticket to the event is a printed ticket sent in PDF format to the buyer's e-mail address or displayed on the screen of a mobile phone.
4. The printed ticket must be presented to the ticket agent upon entering the event.
5. The ticket allows for one-time entry to a specific event. The code contained therein is valid only during the first scan – sharing the ticket with third parties will invalidate it. The Philharmonic reserves the right to refuse entry to the event to people holding the same ticket.
6. An illegible, destroyed or damaged ticket may be considered invalid.
§4 Ordering tickets
1. To purchase a ticket for events at the Philharmonic in Szczecin, you must:
a) select an event from the calendar and enter the subpage of the selected event,
b) click the TICKETS icon,
c) after reading the price list, click the BUY icon,
d) select a place on the plan of a given room and click the CONTINUE icon,
e) select the type of ticket: regular, reduced or group and click the NEXT icon,
f) register or continue the purchase process without registration,
g) complete the form with personal data and accept the declarations and consent to the processing of personal data,
h) click the NEXT icon in the order summary (cart) or continue shopping,
i) click the BUY and PAY icon in the order summary,
j) make a quick online transfer by clicking the PAY ONLINE icon,
k) the ticket together with proof of purchase will be delivered to the e-mail address provided in the form.
2. The Philharmonic is not responsible for the Buyer's incorrect selection of an event, ticket type, or incorrect completion of the personal data form and the resulting consequences.
3. Alternatively, ticket orders can be placed at biuro.filharmonia.szczecin.pl, where a preview of all ticketed events is generated. After entering the website, click on the TICKET SELECTION icon, select the event and take the steps described in paragraph 1 from point. d) to k).
§5 Returns
1. A ticket purchased online does not entitle you to a refund or exchange for another one, except in the event of event cancellation.
2. The lack of such possibilities is regulated by the Act of May 30, 2014 "On Consumer Rights"
(Article 38 point 12.)
3. In the event of cancellation of the event, the Philharmonic will refund the funds to the bank account or credit card from which the payment was made.
4. In the event of an event cancellation, information on how to return tickets will be provided by phone: 539-949-454 or by e-mail: kasa@filharmonia.szczecin.pl.
5. In the event of a complaint, please contact us by phone: (+48) 91 431 07 20 or by e-mail: kasa@filharmonia.szczecin.pl. Complaint consideration time: 14 business days from the date of notification.
§6 Rules for organizing the audience
1. The Philharmonic has the right to refuse entry to the auditorium if you are late for the event. Entrance will be possible during the break of the event.
2. During the events, the use of mobile phones is prohibited and the sound signals in electronic devices must be turned off. It is prohibited for listeners to record events (photographing, filming, recording).
3. An admission ticket entitles the holder to a single entry to the event, with the exception of special events, specified by the Director of the Philharmonic, during which one ticket entitles the holder to entry to more than one event.
4. The event ticket cannot be used in promotional and advertising campaigns (including competitions or lotteries) or other commercial purposes without the consent of the Philharmonic.
5. Participation in an event organized by the Philharmonic constitutes the participant's consent to the free recording and dissemination of his/her image during his/her stay at the venue of the event organized by the Philharmonic. The consent covers the use of the image in the Philharmonic's materials for promotional, archival and information purposes. Lack of consent for publication should be reported to the Philharmonic Spokesperson (rzecznik@filharmonia.szczecin.pl).
6. Children over 6 years of age and their guardians may participate in all concerts held at the Philharmonic, in particular in events such as: family performances, family concerts and educational events. A child, regardless of age, must have a ticket to participate in the event and must occupy the seat indicated on the ticket.
7. Children under 6 years of age may only participate in events such as: RANIUTTO workshops (at 9:00 – children aged 0-2 with a guardian; at 10:30 – children aged 3-4 with guardian; at 12:00 – children aged 5-6 with a guardian).
§7 Final provisions
1. In matters not regulated by these Regulations, generally applicable provisions shall apply.
2. Disputes arising from the application of these Regulations and in connection with the performance of contracts concluded between the Philharmonic and the Customers will be considered by the court competent in accordance with the provisions on property and local jurisdiction in accordance with the Act of November 17, 1964, Code of Civil Procedure (Journal of Laws 2016), item 1822, as amended).
3. These regulations enter into force on April 7, 2022.
